Question 1

Can I pack all the items myself?

Accepted Answer

Certainly, you have the option to pack your belongings yourself. However, we strongly recommend adhering to our packing guidelines to ensure the safety and integrity of your items. Failure to do so could increase the risk of damage or loss, and in some cases, it might result in us declining to transport your items.

Question 2

How to pack the goods correctly?

Accepted Answer

Packing your belongings correctly is crucial to ensure their safety during transit. Here are some guidelines to ensure that your goods are packed securely and effectively:
Purpose of Packaging: The main objective of packaging is to safeguard the contents of your shipment from routine hazards. Moreover, it ensures that your items don't cause damage to other goods during transportation.
Adequate Protection: Ensure that your packaging is robust enough to protect your items throughout their journey.
Efficiency: By adhering to standard packing practices, you can save on time, effort, and potential financial losses due to damages.
Shock-Resistant Materials: Utilize materials that can absorb shocks and prevent your items from moving around freely inside the package.
Individual Wrapping for Fragile Items: Any item that's delicate or prone to damage should be wrapped separately to provide additional protection.
Seal Securely: Use high-quality adhesive tape designed for shipping to seal your packages. This ensures they remain closed and the contents stay protected.
Proper Base: Place boxes on a stable and secure pad or platform to prevent any potential harm.
Dismantle Furniture: Break down larger furniture pieces like dressers, wardrobes, and beds. Each component should be carefully packed in its own package, cushioned with protective material.
Reinforce Larger Shipments: For big items like machinery, use a supportive frame or structure. Fill in the gaps with protective packing materials like styrofoam to prevent movement and provide cushioning.
Following these guidelines will ensure that your belongings reach their destination in the same condition they left in. Proper packing not only protects your items but also ensures the safety of all goods being transported.

Question 3

What fees you might have to pay when moving to or from your destination country?

Accepted Answer

We usually include most of these fees into our quote, to save you the most amount of time. Here is the breakdown of what the removal fees might include:
Packing & Loading Fees: Costs associated with packing up your household goods and loading them onto a truck or shipping container.
Transportation Costs: Depending on the mode of transport (air, sea, or land), there'll be associated fees.
Insurance: It's wise to insure your belongings for the duration of the move. The cost will depend on the value of your goods and the type of coverage you choose.
Customs Duties & Taxes:
Many countries impose duties or taxes on imported household goods. The exact amount can vary widely based on the country and the value and type of items being moved.
Customs Brokerage Fees:
A customs broker facilitates the import and export of goods. They can help ensure that all paperwork is in order and fees are paid. They typically charge for their services.
Port Handling & Terminal Charges:
These are fees associated with the handling of your shipment once it arrives at or departs from a port or airport.
Storage Fees:
If your goods need to be stored temporarily either in the departure or destination country, you'll incur storage charges.
Quarantine & Inspection Fees:
Some countries have quarantine regulations, especially for items like plants, wooden furniture, or animal products. There may be fees associated with inspections or treatments.
Document & Administration Fees:
These cover the costs associated with processing the necessary paperwork for international moves.
Destination Services:
Upon arrival, there might be fees for services like unloading, unpacking, and setting up your belongings in your new home.
Fees that we don't usually cover:
Visa & Residency Fees:
If you're moving to a new country for work or long-term residence, there will likely be fees associated with obtaining the necessary visas or permits.
Currency Conversion Fees:
If you're paying service providers in a different currency, there may be costs associated with currency conversion.
Miscellaneous Fees:
Depending on the specifics of your move, there might be other fees like those for obtaining special permits for moving certain goods, pet relocation services, or specialized packing for delicate or valuable items.
Travel Costs:
Don't forget about your personal travel expenses, such as flights, hotel stays, and meals during transit.

Question 4

How to mark my cargo?

Accepted Answer

Marking your cargo correctly is essential to ensure its safe and efficient handling throughout the shipping process. Here's a guide on how to appropriately label your packages:
Consignee and Consignor Information:
Full or Abbreviated Name: Clearly indicate the names of both the recipient (consignee) and the sender (consignor).
Addresses:
Sender's Address: Provide the complete address of the origin or sender.
Recipient's Address: Clearly write the full address of the destination or recipient to ensure accurate delivery.
Package Count and Serial Number:
Indicate the total number of packages in the shipment.
Clearly label each package with its respective serial number within the shipment (e.g., "Package 1 of 5", "Package 2 of 5", and so on).
Handling Instructions:
Use manipulative signs or symbols to communicate special handling requirements. Some common signs include:
Fragile: Indicates that the package contains breakable items and should be handled with care.
Up/Top Load: Shows which side of the package should face upwards. It's crucial for goods that need to be kept in a specific orientation.
Do Not Stack: To warn that no other items should be placed on top of this package.
Keep Dry: Indicates that the package should be protected from moisture.
Other Markings (if applicable):
Hazardous Material Symbols: If shipping dangerous goods, appropriate hazard labels should be attached.
Country of Origin: Some destinations require packages to be marked with the country of manufacture or production.

Ensure that all inscriptions are legible and resistant to smudging or fading. Using waterproof markers or printed labels can help ensure the markings remain clear throughout the transportation process.

Question 5

What documents are usually needed to move?

Accepted Answer

When moving, especially internationally, it's imperative to have the correct documentation in order to ensure a smooth transition and avoid any potential delays or issues at customs. Here's a breakdown of the commonly required documents when relocating:

Passport Copies:
Main Page of Passport: A clear copy of the page with your photo, name, date of birth, and other personal details.
Page with Registration Stamp: Some countries require a copy of the page that shows your most recent entry or exit stamp.
International Passport:
Main Page: If you have a separate international passport, provide a copy of its main page.
Visa/Residence Permit:
A copy of your visa or residence permit that validates your legal status in the destination country or the reason for your relocation.
Packing List/Invoice:
This document provides a detailed list of all the items you're moving. It may include descriptions, quantities, and values. The packing list is crucial for customs clearance, as it allows customs officials to verify the contents of your shipment.
Additional Documents (may vary based on country and specific circumstances):
Customs Declaration Forms: Some countries require a declaration that lists the items being imported and their value.
Work Permit or Job Contract: If you're relocating for work, the destination country might ask for evidence of employment.
Proof of Residence: This can be a lease agreement, utility bill, or any official document showing your address in the destination country.
Health and Vaccination Records: Especially relevant if you're moving with pets or to countries with specific health regulations.
Letter of Authorization: If someone else (like a moving company) is clearing your goods through customs on your behalf.
Insurance Documents: If your belongings are insured during transit, keep these documents handy.

Before relocating, it's advisable to check with both the embassy or consulate of your destination country and your moving company. They can provide guidance on the specific documents you'll need for your move, as requirements can vary based on the destination and your individual circumstances.

Question 6

Can I send my belongings without any documents?

Accepted Answer

Just as traveling internationally by air requires you to present a passport and possibly a visa, transporting cargo internationally is bound by similar regulations. When shipping items, especially across international borders, the cargo—whether it's personal belongings or commercial goods—is subject to the customs regulations of both the sending and receiving countries.
The reason for these regulations and document requirements is multifaceted:
Customs Duties and Taxes: Customs authorities need to assess and collect any applicable duties or taxes on imported or exported goods.
Safety and Security: Proper documentation ensures that prohibited or hazardous items aren't being transported. It also aids in preventing illegal trafficking or smuggling.
Verification: Documents help in verifying the ownership, origin, and nature of the goods, ensuring that they match the description provided by the sender.
Regulation Compliance: Certain items might be subject to additional regulations, like agricultural products, which might need to meet health and safety standards.
Trade Agreements: Some countries have specific trade agreements that might allow for preferential treatment of goods, but this requires proper documentation to verify eligibility.
While it might seem cumbersome, these procedures are in place to ensure the safety, security, and economic interests of nations. Always consult with your shipping or moving company to understand the necessary documentation for your specific situation. Skipping this step can result in delays, extra costs, or even confiscation of your items.

Question 7

Can you arrange documents for customs clearance?

Accepted Answer

Certainly! We provide customs clearance services for the shipments we handle. Our experienced team is well-versed with the customs regulations and documentation requirements of various countries. We can assist in preparing, submitting, and ensuring all necessary paperwork is in order for a smooth and hassle-free customs clearance process for your goods. Utilizing our services can help mitigate potential delays and complications that can arise during the customs process. It's always our goal to provide a comprehensive and seamless shipping experience for our clients.

Question 8

What is usually forbidden to send with personal belongings?

Accepted Answer

When shipping personal belongings, especially internationally, there are certain items that are typically prohibited or restricted due to various reasons, such as safety concerns, preservation of cultural heritage, or legal and regulatory constraints. Here's a list of items that are commonly forbidden to include in your personal shipments:
Alcoholic Beverages: This includes drinks like beer, wine, vodka, and other spirits.
Cosmetics and Perfumes: Some countries restrict the import of these items in personal shipments.
Cultural Property: Items considered as cultural heritage, especially without proper documentation or registration.
Precious Stones: This includes natural diamonds and other valuable gems.
Tobacco and Drugs: Including cigarettes, cigars, and illegal narcotics.
Medicines and Health Products: This can include over-the-counter medicines, vitamins, medicinal syrups, and ointments.
Animal Products: Such as furs, horns, and taxidermy items.
Food and Beverages: Many countries have restrictions on importing foodstuffs due to health and safety concerns.
Gaming Machines: Machines that operate using coins, banknotes, cards, or tokens.
Heating Appliances: Boilers for central heating that fall under specific classifications.
Engines: Specifically, internal combustion engines.
Specialized Furniture: Furniture specifically designed for medical, surgical, dental, or veterinary purposes, and hairdressing chairs.
Demonstration Equipment: Devices and models designed for demonstration, classified under specific headings.

Remember, this list might not be exhaustive, and regulations can vary based on the destination country. Always consult with your shipping or moving company to get a comprehensive list of prohibited items for your specific destination. Additionally, while some items might be strictly forbidden, others might just require additional documentation or special packaging to be shipped. It's always crucial to be informed and prepared.

Question 9

What goods for personal use can be transported?

Accepted Answer

Certainly, when traveling internationally, many countries have guidelines on what used personal goods can be transported without incurring customs duties or taxes, provided these goods are within stipulated limits. Here's a generalized summary of such allowable goods:
Personal Clothing and Accessories: This category often includes items like clothing, shoes, hats, umbrellas, jewelry, and personal hygiene items. The quantity should be reasonable for the duration of one's stay.
Electronic Devices: Portable devices like sound and video recorders, cameras, and their necessary accessories are usually permitted in quantities deemed suitable for personal use.
Communication Devices: Most countries allow travelers to carry mobile phones, smartphones, and similar communication devices, typically limited to a couple of units.
Computing Devices: Travelers can generally bring along portable computers, tablets, and gaming consoles. There's usually a limit on the number of each type of device.
Musical Instruments: Portable musical instruments are often allowed, but the quantity should be reasonable for personal use during one's stay.
Cultural Artifacts: Some countries have provisions for transporting cultural or heritage items, provided they are verified and adhere to certain guidelines.
Child Mobility: Items like baby strollers and child car seats are usually allowed based on the needs of the traveler.
Mobility Aids: Mobility devices, such as wheelchairs for individuals with disabilities, are typically allowed based on personal requirements.
Sporting and Recreational Equipment: This can encompass equipment for sports, tourism, and even certain hobbies. It's essential to ensure they are in quantities appropriate for personal use.
Pets: Many countries have guidelines on transporting domestic animals. This often involves health checks and quarantine regulations.
Medical Equipment: Portable medical devices and their consumables, necessary for the traveler's health, are generally allowed. However, documentation may be needed.
It's crucial to remember that customs regulations can vary significantly from one country to another. Before traveling, it's always recommended to check the specific customs and import regulations of the destination country to avoid any hassles.

Question 10

Is it possible to send personal items abroad without a detailed packing list?

Accepted Answer

While we understand the convenience of sending items without detailing every single one, it is essential to note that when transporting personal belongings across international borders, they fall under the scrutiny of customs authorities. As such, a comprehensive list of the transported items is mandatory. This list aids in ensuring the correct execution of customs procedures, helps in the assessment of potential duties or taxes, and ensures the smooth clearance of your belongings. Failing to provide a detailed list could lead to delays, additional costs, or even confiscation of items. It's always in your best interest to be thorough and transparent when shipping personal items internationally.

Question 11

Should you additionally insure your cargo?

Accepted Answer

When transporting goods internationally, carriers typically have limited liability based on international conventions. This means that if your cargo gets damaged or lost, the compensation you receive might be based on a fixed rate per weight, which often doesn't account for the actual value of the items. For instance:
Air transportation might offer a certain amount per kilogram.
Road transportation might provide a different rate per kilogram.
Sea transportation could have its own set rate either per kilogram or per container.
Given these limitations, it's advisable to consider additional insurance. By doing so, you ensure the possibility of receiving full compensation based on the actual value of your goods in the event of damage or loss. This provides peace of mind and financial protection for your shipment.

International Moves, Handled End-to-End

Our freight services

Large range of services

Over the last decade, we have:

What our customers are saying:

We understand what it means to move your entire life

Fixed price in contract

Quote in 1 hour

Full cargo insurance

Tax-free import assistance

Real-time tracking

Dedicated manager

Frequently asked questions

Find out how much your move will cost